Welcome to Canvs. We're so excited to have you as a user. We've created a simple series of articles to help get you up and running with our product.
Let's start with the Basics
What is Canvs?
Canvs measures Emotional Reactions (ERs for short). Emotional Reactions are posts that contain emotional words, topics, phrases, or even emojis.
Canvs categorizes ERs into one of 42 emotional categories, such as "Love" or "Excited". From there, we analyze the people, brands, and topics driving these emotions.
How Do I Learn to Use Canvs?
Start by reading this and the other Getting Started articles in our Support Portal. These will cover the basics of using all of Canvs' core features.
Our Client Services team is also available to provide guidance on how to integrate Canvs into your projects just reach out:
Where Do I Go If I Need Help?
If you ever need help using the platform, we're there for you:
- You can chat with our support team while logged in to Canvs
- Email our team with any issues: Support@Canvs.tv
- Call us: (646) 201-9124
- Search our Help Portal for guides, videos, and more
Navigating Canvs Basics
Here are some pointers for getting around Canvs as you are learning the platform.
When you login to the platform, head to the top right of the page and click the Search bar. You’ll use this to search for relevant Canvs analysis.
Just type in the name of what you’re looking for and results will appear. Clicking on a search result will take you to that result's Content page.
- Read more about advanced searching here.
Your Favorite Content
You can also click the star icon of any search result to “favorite” it and pin it to the top of your search results (and your home page) for future access.
Getting to Canvs' Key Features
At the top left of the page, you can navigate to Canvs' Compare and Explore features.
- Use Compare to compare different content against each other
- Use Explore to rank and benchmark content by industry vertical
Changing Your Canvs Profile
At the top right of the page, you can click your profile icon to change your personal settings
Use your profile to:
- Change your password
- Update your Canvs email
- Change the owned pages you are tracking in Canvs if you subscribe to Canvs' owned channel products