Are Facebook Posts missing from your Canvs dashboard? Follow these steps to help resolve your issue:

Are the Missing Posts Non-Public (e.g. Is At a Dark Post)?

For tracked Facebook Pages, all public posts will automatically be added to your Canvs dashboard. However, non-public posts are hidden from Facebook's API, meaning Canvs cannot locate them and will not add them to your Dashboard. 

If the missing posts are dark posts, there are two solutions to make them available in Canvs:

  1. If you have access to the Page with the missing posts, you can manually add them to Canvs. You can read more about adding Dark Posts to Canvs here.
  2. Alternatively, you can reach out to the Canvs support team. Our support team will be able to run any dark posts for you. All you need to do is provide the links to the posts you want to be added.

The Missing Post is public. Now What?

If the missing posts are not dark posts, there could be a few reasons why they are not available in Canvs.

The Page is no longer being tracked in Canvs

It's possible your Facebook Posts are missing because the page is no longer being tracked. You can quickly see what pages are being tracked in Canvs and who authorized them by clicking on the Profile drop-down in the top right of Canvs, and selecting the option "Owned Facebook Data"

The Person who added the Facebook Page has changed their Facebook Password.

If you change your Facebook password, you need to reauthenticate all pages you are tracking in Canvs. Just follow these steps for authenticating a Facebook page.

Similar to dark posts, you can always send the Canvs Support team the link to the missing posts. We will be able to ensure that the posts are available in your dashboard.

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